:root{--font-thai: "Prompt", -apple-system, BlinkMacSystemFont, sans-serif;--font-latin: "Inter", sans-serif;--bg-app: #F1F5F9;--bg-card: #FFFFFF;--bg-card-subtle: #F8FAFC;--border-light: #E2E8F0;--border-focus: #CBD5E1;--text-primary: #0F172A;--text-secondary: #64748B;--text-muted: #94A3B8;--brand-line: #06C755;--brand-facebook: #0084FF;--brand-instagram: #E1306C;--brand-tiktok: #000000;--purple-bot: #7C3AED;--purple-bot-light: #F5F3FF;--purple-bot-tag: #8B5CF6;--purple-bot-pill: #EDE9FE;--amber-send: #F59E0B;--amber-send-hover: #D97706;--amber-badge-bg: #FEF3C7;--amber-badge-text: #92400E;--human-pill-bg: #F1F5F9;--human-pill-text: #475569;--shadow-sm: 0 1px 3px rgba(0, 0, 0, .05);--shadow-card: 0 4px 20px -2px rgba(0, 0, 0, .04), 0 2px 6px -1px rgba(0, 0, 0, .02);--shadow-dropdown: 0 10px 25px -5px rgba(0, 0, 0, .1), 0 8px 10px -6px rgba(0, 0, 0, .05);--shadow-glow: 0 0 15px rgba(124, 58, 237, .2);--radius-sm: 8px;--radius-md: 12px;--radius-lg: 16px;--radius-xl: 22px;--radius-full: 9999px}*{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font-thai);background-color:var(--bg-app);color:var(--text-primary);min-height:100vh;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;line-height:1.5}button,input,select,textarea{font-family:inherit}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:#cbd5e1;border-radius:999px}::-webkit-scrollbar-thumb:hover{background:#94a3b8}.app-container{display:flex;flex-direction:column;min-height:100vh;max-width:1440px;margin:0 auto;padding:0 20px 24px}.top-nav{display:flex;align-items:center;justify-content:space-between;padding:14px 0 18px;gap:16px}.bot-status-pill{display:inline-flex;align-items:center;gap:8px;background-color:#fef9c3;border:1px solid #FDE68A;padding:6px 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var(--border-light);padding:8px 14px;border-radius:var(--radius-full);font-size:.86rem;font-weight:500;cursor:pointer;transition:all .2s ease}.btn-settings-channel:hover{background:#f8fafc;border-color:#cbd5e1}.notification-bell{position:relative;width:40px;height:40px;display:flex;align-items:center;justify-content:center;background:#fff;border-radius:50%;border:1px solid var(--border-light);color:var(--text-secondary);cursor:pointer;transition:all .2s}.notification-bell:hover{color:var(--text-primary);background:#f8fafc}.notification-badge{position:absolute;top:-3px;right:-3px;background:#ef4444;color:#fff;font-size:.7rem;font-weight:700;padding:1px 6px;border-radius:999px;border:2px solid #FFFFFF}.user-profile{display:flex;align-items:center;gap:10px;padding-left:6px}.user-avatar-circle{width:38px;height:38px;border-radius:50%;background:#e0e7ff;color:#4f46e5;display:flex;align-items:center;justify-content:center;font-weight:600;font-size:1rem}.user-info-text{display:flex;flex-direction:column}.user-name-title{font-size:.88rem;font-weight:600;color:var(--text-primary);line-height:1.2}.user-role-sub{font-size:.76rem;color:var(--text-secondary)}.page-title-section{margin-bottom:20px}.page-title{font-size:1.75rem;font-weight:700;color:var(--text-primary);letter-spacing:-.02em;margin-bottom:2px}.page-subtitle{font-size:.92rem;color:var(--text-secondary)}.inbox-grid{display:grid;grid-template-columns:340px 1fr;gap:20px;height:calc(100vh - 170px);min-height:600px}.chat-list-panel{display:flex;flex-direction:column;background:var(--bg-card);border-radius:var(--radius-lg);box-shadow:var(--shadow-card);border:1px solid var(--border-light);overflow:hidden}.chat-list-header{padding:18px 16px 12px;display:flex;flex-direction:column;gap:12px;border-bottom:1px solid #F1F5F9}.search-bar-wrapper{position:relative;width:100%}.search-input{width:100%;padding:10px 16px 10px 38px;border:1px solid #E2E8F0;border-radius:var(--radius-md);font-size:.9rem;background-color:#fff;color:var(--text-primary);outline:none;transition:all .2s}.search-input:focus{border-color:#94a3b8;box-shadow:0 0 0 3px #cbd5e166}.search-icon-inside{position:absolute;left:12px;top:50%;transform:translateY(-50%);color:var(--text-muted);pointer-events:none}.channel-filter-select{width:100%;padding:10px 14px;border:1px solid #E2E8F0;border-radius:var(--radius-md);font-size:.88rem;color:var(--text-primary);background-color:#fff;outline:none;cursor:pointer;transition:all .2s}.channel-filter-select:focus{border-color:#94a3b8}.chat-items-scroll{flex:1;overflow-y:auto;padding:8px 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#fe2c5580}.channel-badge-shopee{background:#ee4d2d}.channel-badge-lazada{background:#0f146d}.chat-card-content{flex:1;min-width:0}.chat-card-top-row{display:flex;align-items:baseline;justify-content:space-between;margin-bottom:2px}.chat-card-name{font-size:.94rem;font-weight:600;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-card-time{font-size:.76rem;color:var(--text-muted);font-family:var(--font-latin);margin-left:6px;flex-shrink:0}.chat-card-snippet{font-size:.82rem;color:var(--text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-bottom:6px;line-height:1.3}.chat-card-bottom-row{display:flex;align-items:center;justify-content:space-between}.status-pill-tag{display:inline-flex;align-items:center;gap:4px;font-size:.72rem;font-weight:500;padding:2px 8px;border-radius:var(--radius-full)}.status-pill-bot{background:var(--purple-bot-pill);color:var(--purple-bot)}.status-pill-human{background:var(--human-pill-bg);color:var(--human-pill-text);border:1px solid #E2E8F0}.btn-view-lead{font-size:.78rem;color:#b45309;background:none;border:none;cursor:pointer;font-weight:500;display:inline-flex;align-items:center;gap:2px;padding:2px 4px;border-radius:4px;transition:all .15s}.btn-view-lead:hover{text-decoration:underline;color:#92400e}.chat-window-panel{display:flex;flex-direction:column;background:var(--bg-card);border-radius:var(--radius-lg);box-shadow:var(--shadow-card);border:1px solid var(--border-light);overflow:hidden;position:relative}.chat-window-header{display:flex;align-items:center;justify-content:space-between;padding:16px 24px;border-bottom:1px solid #F1F5F9;background:#fff}.chat-header-title{font-size:1.15rem;font-weight:700;color:var(--text-primary);margin-bottom:2px}.chat-header-sub{font-size:.82rem;color:var(--text-secondary);display:flex;align-items:center;gap:6px}.chat-header-actions{display:flex;align-items:center;gap:14px}.bot-toggle-pill{display:inline-flex;align-items:center;gap:8px;background:#f8fafc;border:1px solid #E2E8F0;border-radius:var(--radius-full);padding:4px 12px 4px 10px}.bot-toggle-label{font-size:.84rem;font-weight:600;color:var(--text-primary)}.toggle-switch{position:relative;display:inline-block;width:44px;height:24px}.toggle-switch input{opacity:0;width:0;height:0}.toggle-slider{position:absolute;cursor:pointer;top:0;left:0;right:0;bottom:0;background-color:#cbd5e1;transition:.3s;border-radius:24px}.toggle-slider:before{position:absolute;content:"";height:18px;width:18px;left:3px;bottom:3px;background-color:#fff;transition:.3s;border-radius:50%;box-shadow:0 1px 3px #0003}input:checked+.toggle-slider{background-color:#f59e0b}input:checked+.toggle-slider:before{transform:translate(20px)}.messages-container{flex:1;padding:24px 28px;overflow-y:auto;display:flex;flex-direction:column;gap:16px;background:#fcfdfe}.message-row{display:flex;flex-direction:column;max-width:72%}.message-row.customer{align-self:flex-start}.message-row.bot,.message-row.human{align-self:flex-end}.message-bubble{padding:14px 18px;font-size:.92rem;line-height:1.5;border-radius:var(--radius-lg);word-break:break-word;box-shadow:var(--shadow-sm);position:relative}.message-bubble.customer-bubble{background-color:#fff;color:var(--text-primary);border:1px solid #E2E8F0;border-bottom-left-radius:4px}.message-bubble.bot-bubble{background-color:var(--purple-bot);color:#fff;border-bottom-right-radius:4px;box-shadow:0 4px 14px #7c3aed33}.message-bubble.human-bubble{background-color:#2563eb;color:#fff;border-bottom-right-radius:4px}.bot-tag-header{display:flex;align-items:center;gap:5px;font-size:.78rem;color:#e9d5ff;margin-bottom:6px;font-weight:500}.human-tag-header{display:flex;align-items:center;gap:5px;font-size:.78rem;color:#bfdbfe;margin-bottom:6px;font-weight:500}.message-time-meta{font-size:.72rem;margin-top:4px;font-family:var(--font-latin)}.message-bubble.customer-bubble .message-time-meta{color:var(--text-muted)}.message-bubble.bot-bubble .message-time-meta,.message-bubble.human-bubble .message-time-meta{color:#ffffffbf;text-align:right}.quick-replies-bar{display:flex;align-items:center;gap:8px;padding:8px 24px;background:#f8fafc;border-top:1px solid #F1F5F9;overflow-x:auto}.quick-reply-pill{white-space:nowrap;font-size:.78rem;padding:4px 12px;border-radius:var(--radius-full);background:#fff;border:1px solid #E2E8F0;color:var(--text-secondary);cursor:pointer;transition:all .15s}.quick-reply-pill:hover{background:var(--purple-bot-pill);border-color:#ddd6fe;color:var(--purple-bot)}.chat-input-bar{display:flex;align-items:center;gap:12px;padding:14px 20px;background:#fff;border-top:1px solid var(--border-light)}.btn-attachment-box{width:44px;height:44px;display:flex;align-items:center;justify-content:center;border-radius:var(--radius-md);border:1px solid #E2E8F0;background:#fff;color:var(--text-secondary);cursor:pointer;transition:all .15s;flex-shrink:0}.btn-attachment-box:hover{background:#f8fafc;color:var(--text-primary);border-color:#cbd5e1}.input-message-text{flex:1;padding:12px 18px;border:1px solid #E2E8F0;border-radius:var(--radius-full);font-size:.92rem;background:#fff;color:var(--text-primary);outline:none;transition:all .2s}.input-message-text:focus{border-color:#94a3b8;box-shadow:0 0 0 3px #e2e8f099}.input-message-text::placeholder{color:#94a3b8;font-size:.88rem}.btn-send-message{width:44px;height:44px;border-radius:var(--radius-md);background-color:var(--amber-send);color:#fff;border:none;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all .2s;flex-shrink:0;box-shadow:0 2px 6px #f59e0b4d}.btn-send-message:hover{background-color:var(--amber-send-hover);transform:translateY(-1px)}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f172a66;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:999;display:flex;align-items:center;justify-content:center;padding:20px;animation:fadeIn .2s ease}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.modal-card{background:#fff;border-radius:var(--radius-xl);box-shadow:var(--shadow-dropdown);width:100%;max-width:580px;max-height:90vh;display:flex;flex-direction:column;overflow:hidden;animation:scaleIn .2s ease}@keyframes scaleIn{0%{transform:scale(.96);opacity:0}to{transform:scale(1);opacity:1}}.modal-header{display:flex;align-items:center;justify-content:space-between;padding:20px 24px;border-bottom:1px solid var(--border-light)}.modal-title{font-size:1.15rem;font-weight:700;color:var(--text-primary)}.btn-close-modal{background:none;border:none;color:var(--text-muted);cursor:pointer;padding:4px;border-radius:50%;display:flex;align-items:center;justify-content:center;transition:all .15s}.btn-close-modal:hover{background:#f1f5f9;color:var(--text-primary)}.modal-body{padding:20px 24px;overflow-y:auto;display:flex;flex-direction:column;gap:16px}.form-group{display:flex;flex-direction:column;gap:6px}.form-label{font-size:.84rem;font-weight:600;color:var(--text-primary)}.form-input,.form-select,.form-textarea{padding:10px 14px;border:1px solid var(--border-light);border-radius:var(--radius-md);font-size:.9rem;outline:none;transition:all .2s;color:var(--text-primary)}.form-input:focus,.form-select:focus,.form-textarea:focus{border-color:#94a3b8;box-shadow:0 0 0 3px #cbd5e166}.modal-footer{display:flex;align-items:center;justify-content:flex-end;gap:12px;padding:16px 24px;border-top:1px solid var(--border-light);background:#f8fafc}.lead-drawer-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f172a59;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);z-index:998;display:flex;justify-content:flex-end;animation:fadeIn .2s ease}.lead-drawer-panel{background:#fff;width:100%;max-width:440px;height:100%;box-shadow:-4px 0 25px #0000001a;display:flex;flex-direction:column;animation:slideInRight .25s ease}@keyframes slideInRight{0%{transform:translate(100%)}to{transform:translate(0)}}.lead-crm-badge{display:inline-flex;padding:4px 10px;border-radius:var(--radius-full);font-size:.78rem;font-weight:600}.badge-proposal{background:#fef3c7;color:#92400e}.badge-new{background:#eff6ff;color:#1d4ed8}.badge-contacted{background:#f3e8ff;color:#7e22ce}.badge-won{background:#dcfce7;color:#15803d}@media(max-width:960px){.inbox-grid{grid-template-columns:1fr;height:auto}.chat-list-panel{height:450px}.chat-window-panel{height:600px}}