:root,[data-theme=light]{--font-thai: "Prompt", -apple-system, BlinkMacSystemFont, sans-serif;--font-latin: "Inter", sans-serif;--bg-app: #F8FAFC;--bg-card: #FFFFFF;--bg-card-subtle: #F1F5F9;--border-light: #E2E8F0;--border-focus: #CBD5E1;--text-primary: #0F172A;--text-secondary: #475569;--text-muted: #64748B;--brand-line: #06C755;--brand-facebook: #0084FF;--brand-instagram: #E1306C;--brand-tiktok: #000000;--purple-bot: #6366F1;--purple-bot-light: #F5F3FF;--purple-bot-tag: #8B5CF6;--purple-bot-pill: #EDE9FE;--accent-primary: #6366F1;--accent-light: #EEF2FF;--input-bg: #FFFFFF;--amber-send: #F59E0B;--amber-send-hover: #D97706;--amber-badge-bg: #FEF3C7;--amber-badge-text: #92400E;--human-pill-bg: #F1F5F9;--human-pill-text: #475569;--bubble-customer-bg: #FFFFFF;--bubble-customer-text: #0F172A;--bubble-customer-border: #E2E8F0;--bubble-customer-time: #64748B;--bubble-bot-bg: #6366F1;--bubble-bot-text: #FFFFFF;--bubble-bot-header: #E0E7FF;--bubble-agent-bg: #2563EB;--bubble-agent-text: #FFFFFF;--bubble-agent-header: #DBEAFE;--chat-header-bg: #FFFFFF;--chat-messages-bg: #F8FAFC;--chat-input-bar-bg: #FFFFFF;--chat-card-bg: #FFFFFF;--chat-card-hover-bg: #F8FAFC;--chat-card-selected-bg: #F1F5F9;--shadow-sm: 0 1px 3px rgba(0, 0, 0, .05);--shadow-card: 0 4px 20px -2px rgba(0, 0, 0, .04), 0 2px 6px -1px rgba(0, 0, 0, .02);--shadow-dropdown: 0 10px 25px -5px rgba(0, 0, 0, .1), 0 8px 10px -6px rgba(0, 0, 0, .05);--shadow-glow: 0 0 15px rgba(99, 102, 241, .2);--radius-sm: 8px;--radius-md: 12px;--radius-lg: 16px;--radius-xl: 22px;--radius-full: 9999px}[data-theme=dark]{--bg-app: #0B0F19;--bg-card: #111827;--bg-card-subtle: #1F2937;--border-light: #374151;--border-focus: #4B5563;--text-primary: #F9FAFB;--text-secondary: #CBD5E1;--text-muted: #9CA3AF;--accent-primary: #3B82F6;--accent-light: rgba(59, 130, 246, .18);--input-bg: #1F2937;--purple-bot: #818CF8;--purple-bot-light: rgba(129, 140, 248, .15);--purple-bot-tag: #6366F1;--purple-bot-pill: rgba(99, 102, 241, 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#0E3526;--bubble-customer-text: #F0FDF4;--bubble-customer-border: #1E5C44;--bubble-customer-time: #86EFAC;--bubble-bot-bg: #047857;--bubble-bot-text: #FFFFFF;--bubble-bot-header: #D1FAE5;--bubble-agent-bg: #0F766E;--bubble-agent-text: #FFFFFF;--bubble-agent-header: #CCFBF1;--chat-header-bg: #0A291E;--chat-messages-bg: #051A13;--chat-input-bar-bg: #0A291E;--chat-card-bg: #0A291E;--chat-card-hover-bg: #103829;--chat-card-selected-bg: #133E2E;--shadow-card: 0 4px 20px -2px rgba(0, 0, 0, .5), 0 2px 6px -1px rgba(0, 0, 0, .35)}[data-theme=sapphire]{--bg-app: #070E1F;--bg-card: #0D1933;--bg-card-subtle: #15274E;--border-light: #203B75;--border-focus: #3158A8;--text-primary: #F0F9FF;--text-secondary: #BAE6FD;--text-muted: #7DD3FC;--accent-primary: #38BDF8;--accent-light: rgba(56, 189, 248, .2);--input-bg: #122144;--purple-bot: #60A5FA;--purple-bot-light: rgba(96, 165, 250, .15);--purple-bot-tag: #3B82F6;--purple-bot-pill: rgba(59, 130, 246, .2);--bubble-customer-bg: #132448;--bubble-customer-text: #F0F9FF;--bubble-customer-border: #234484;--bubble-customer-time: #93C5FD;--bubble-bot-bg: #1D4ED8;--bubble-bot-text: #FFFFFF;--bubble-bot-header: #DBEAFE;--bubble-agent-bg: #0369A1;--bubble-agent-text: #FFFFFF;--bubble-agent-header: #E0F2FE;--chat-header-bg: #0D1933;--chat-messages-bg: #070E1F;--chat-input-bar-bg: #0D1933;--chat-card-bg: #0D1933;--chat-card-hover-bg: #132244;--chat-card-selected-bg: #15274E;--shadow-card: 0 4px 20px -2px rgba(0, 0, 0, .5), 0 2px 6px -1px rgba(0, 0, 0, .35)}[data-theme=amethyst]{--bg-app: #0D071F;--bg-card: #170E35;--bg-card-subtle: #241652;--border-light: #3A267A;--border-focus: #5237AA;--text-primary: #FAF5FF;--text-secondary: #E9D5FF;--text-muted: #D8B4FE;--accent-primary: #A855F7;--accent-light: rgba(168, 85, 247, .22);--input-bg: #1E1245;--purple-bot: #C084FC;--purple-bot-light: rgba(192, 132, 252, .15);--purple-bot-tag: #A855F7;--purple-bot-pill: rgba(168, 85, 247, .2);--bubble-customer-bg: #21144C;--bubble-customer-text: #FAF5FF;--bubble-customer-border: #442B8F;--bubble-customer-time: #D8B4FE;--bubble-bot-bg: #7E22CE;--bubble-bot-text: #FFFFFF;--bubble-bot-header: #F3E8FF;--bubble-agent-bg: #6D28D9;--bubble-agent-text: #FFFFFF;--bubble-agent-header: #EDE9FE;--chat-header-bg: #170E35;--chat-messages-bg: #0D071F;--chat-input-bar-bg: #170E35;--chat-card-bg: #170E35;--chat-card-hover-bg: #1F1345;--chat-card-selected-bg: #241652;--shadow-card: 0 4px 20px -2px rgba(0, 0, 0, .55), 0 2px 6px -1px rgba(0, 0, 0, .4)}[data-theme=amber]{--bg-app: #15100C;--bg-card: #221A15;--bg-card-subtle: #31261E;--border-light: #4A3A2E;--border-focus: #665040;--text-primary: #FFFBEB;--text-secondary: #FED7AA;--text-muted: #FDBA74;--accent-primary: #F59E0B;--accent-light: rgba(245, 158, 11, .2);--input-bg: #2A1F19;--purple-bot: #FBBF24;--purple-bot-light: rgba(251, 191, 36, .15);--purple-bot-tag: #F59E0B;--purple-bot-pill: rgba(245, 158, 11, .2);--bubble-customer-bg: #2C211A;--bubble-customer-text: #FFFBEB;--bubble-customer-border: #563F30;--bubble-customer-time: #FDE68A;--bubble-bot-bg: #B45309;--bubble-bot-text: #FFFFFF;--bubble-bot-header: #FEF3C7;--bubble-agent-bg: #C2410C;--bubble-agent-text: #FFFFFF;--bubble-agent-header: #FFEDD5;--chat-header-bg: #221A15;--chat-messages-bg: #15100C;--chat-input-bar-bg: #221A15;--chat-card-bg: #221A15;--chat-card-hover-bg: #2B211B;--chat-card-selected-bg: #31261E;--shadow-card: 0 4px 20px -2px rgba(0, 0, 0, .5), 0 2px 6px -1px rgba(0, 0, 0, .35)}[data-theme=titanium]{--bg-app: #0F172A;--bg-card: #1E293B;--bg-card-subtle: #334155;--border-light: #475569;--border-focus: #64748B;--text-primary: #F8FAFC;--text-secondary: #CBD5E1;--text-muted: #94A3B8;--accent-primary: #06B6D4;--accent-light: rgba(6, 182, 212, .2);--input-bg: #253346;--purple-bot: #38BDF8;--purple-bot-light: rgba(56, 189, 248, .15);--purple-bot-tag: #0EA5E9;--purple-bot-pill: rgba(14, 165, 233, .2);--bubble-customer-bg: #253346;--bubble-customer-text: #F8FAFC;--bubble-customer-border: #475569;--bubble-customer-time: #CBD5E1;--bubble-bot-bg: #0369A1;--bubble-bot-text: #FFFFFF;--bubble-bot-header: #E0F2FE;--bubble-agent-bg: #334155;--bubble-agent-text: #FFFFFF;--bubble-agent-header: #CBD5E1;--chat-header-bg: #1E293B;--chat-messages-bg: #0F172A;--chat-input-bar-bg: #1E293B;--chat-card-bg: #1E293B;--chat-card-hover-bg: #28364B;--chat-card-selected-bg: #334155;--shadow-card: 0 4px 20px -2px rgba(0, 0, 0, .5), 0 2px 6px -1px rgba(0, 0, 0, .3)}*{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font-thai);background-color:var(--bg-app);color:var(--text-primary);min-height:100vh;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;line-height:1.5}button,input,select,textarea{font-family:inherit}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:#cbd5e1;border-radius:999px}::-webkit-scrollbar-thumb:hover{background:#94a3b8}.app-container{display:flex;flex-direction:column;min-height:100vh;max-width:1440px;margin:0 auto;padding:0 20px 24px}.top-nav{display:flex;align-items:center;justify-content:space-between;padding:12px 0 16px;gap:12px;flex-wrap:wrap}.bot-status-pill{display:inline-flex;align-items:center;gap:8px;background-color:var(--bg-card);border:1px solid var(--border-light);padding:6px 14px;border-radius:var(--radius-full);font-size:.82rem;font-weight:600;color:var(--text-primary);box-shadow:var(--shadow-sm);white-space:nowrap}.pulse-dot{width:8px;height:8px;background-color:#10b981;border-radius:50%;box-shadow:0 0 #10b981b3;animation:pulse 2s infinite}@keyframes pulse{0%{transform:scale(.95);box-shadow:0 0 #10b981b3}70%{transform:scale(1);box-shadow:0 0 0 8px #10b98100}to{transform:scale(.95);box-shadow:0 0 #10b98100}}.top-nav-actions{display:flex;align-items:center;gap:8px;flex-wrap:nowrap}.btn-header-action{display:inline-flex;align-items:center;justify-content:center;gap:7px;height:38px;padding:0 14px;border-radius:var(--radius-full);font-size:.84rem;font-weight:600;white-space:nowrap;cursor:pointer;border:1px solid var(--border-light);background:var(--bg-card);color:var(--text-primary);transition:all .2s cubic-bezier(.4,0,.2,1);box-shadow:0 1px 3px #0000000a}.btn-header-action:hover{background:var(--bg-card-subtle);border-color:var(--border-focus);transform:translateY(-1px)}.btn-header-superadmin{background:linear-gradient(135deg,#7c3aed14,#d946ef14);border:1px solid #D8B4FE;color:#7e22ce}[data-color-mode=dark] .btn-header-superadmin{background:linear-gradient(135deg,#a855f726,#ec489926);border-color:#a855f7;color:#e9d5ff}.btn-header-superadmin:hover{background:linear-gradient(135deg,#7c3aed29,#d946ef29);border-color:#c084fc}.btn-header-superadmin.is-active{background:linear-gradient(135deg,#7c3aed,#9333ea)!important;border-color:#6d28d9!important;color:#fff!important;box-shadow:0 4px 14px #7c3aed66!important}.btn-header-settings{background:var(--bg-card);border:1px solid var(--border-light);color:var(--text-primary)}.btn-header-settings:hover{border-color:#a855f7;color:#7e22ce}.btn-header-theme{background:var(--bg-card);border:1px solid var(--border-light);color:var(--text-primary)}.btn-header-theme:hover{border-color:#ec4899;color:#db2777}.btn-header-sound{background:var(--bg-card);border:1px solid var(--border-light)}.notification-bell{position:relative;width:38px;height:38px;display:flex;align-items:center;justify-content:center;background:var(--bg-card);border-radius:50%;border:1px solid var(--border-light);color:var(--text-secondary);cursor:pointer;transition:all .2s;box-shadow:0 1px 3px #0000000a}.notification-bell:hover{color:var(--text-primary);background:var(--bg-card-subtle);border-color:var(--border-focus)}.notification-badge{position:absolute;top:-3px;right:-3px;background:#ef4444;color:#fff;font-size:.7rem;font-weight:700;padding:1px 6px;border-radius:999px;border:2px solid var(--bg-card)}.user-profile-chip{display:flex;align-items:center;gap:8px;height:38px;padding:3px 6px 3px 4px;border-radius:var(--radius-full);background:var(--bg-card);border:1px solid var(--border-light);box-shadow:0 1px 3px #0000000a;white-space:nowrap}.btn-shadow-mode{display:inline-flex;align-items:center;gap:8px;background:#0f172a;color:#fff;border:1px solid #334155;padding:8px 18px;border-radius:var(--radius-full);font-size:.88rem;font-weight:500;cursor:pointer;transition:all .2s ease;box-shadow:0 2px 6px #0f172a33;white-space:nowrap}.btn-shadow-mode:hover{background:#1e293b;transform:translateY(-1px);box-shadow:0 4px 12px #0f172a4d}.btn-settings-channel{display:inline-flex;align-items:center;gap:6px;background:var(--bg-card);color:var(--text-primary);border:1px solid var(--border-light);padding:8px 14px;border-radius:var(--radius-full);font-size:.86rem;font-weight:500;cursor:pointer;transition:all .2s ease;white-space:nowrap}.btn-settings-channel:hover{background:var(--bg-card-subtle);border-color:var(--border-focus)}.user-avatar-circle{width:38px;height:38px;border-radius:50%;background:#e0e7ff;color:#4f46e5;display:flex;align-items:center;justify-content:center;font-weight:600;font-size:1rem}.user-info-text{display:flex;flex-direction:column}.user-name-title{font-size:.88rem;font-weight:600;color:var(--text-primary);line-height:1.2}.user-role-sub{font-size:.76rem;color:var(--text-secondary)}.page-title-section{margin-bottom:20px}.page-title{font-size:1.75rem;font-weight:700;color:var(--text-primary);letter-spacing:-.02em;margin-bottom:2px}.page-subtitle{font-size:.92rem;color:var(--text-secondary)}.inbox-grid{display:grid;grid-template-columns:340px 1fr;gap:20px;height:calc(100vh - 170px);min-height:600px}.chat-list-panel{display:flex;flex-direction:column;background:var(--bg-card);border-radius:var(--radius-lg);box-shadow:var(--shadow-card);border:1px solid var(--border-light);overflow:hidden}.chat-list-header{padding:18px 16px 12px;display:flex;flex-direction:column;gap:12px;border-bottom:1px solid var(--border-light);background:var(--bg-card)}.search-bar-wrapper{position:relative;width:100%}.search-input{width:100%;padding:10px 16px 10px 38px;border:1px solid var(--border-light);border-radius:var(--radius-md);font-size:.9rem;background-color:var(--input-bg);color:var(--text-primary);outline:none;transition:all .2s}.search-input:focus{border-color:var(--accent-primary);box-shadow:0 0 0 3px var(--accent-light)}.search-icon-inside{position:absolute;left:12px;top:50%;transform:translateY(-50%);color:var(--text-muted);pointer-events:none}.channel-filter-select{width:100%;padding:10px 14px;border:1px solid var(--border-light);border-radius:var(--radius-md);font-size:.88rem;color:var(--text-primary);background-color:var(--input-bg);outline:none;cursor:pointer;transition:all .2s}.channel-filter-select:focus{border-color:var(--accent-primary)}.chat-items-scroll{flex:1;overflow-y:auto;padding:8px 10px;display:flex;flex-direction:column;gap:8px}.chat-card-item{display:flex;align-items:flex-start;gap:12px;padding:12px 14px;border-radius:var(--radius-md);background:var(--chat-card-bg, var(--bg-card));border:1px solid var(--border-light);cursor:pointer;transition:all .15s ease;position:relative}.chat-card-item:hover{background:var(--chat-card-hover-bg, var(--bg-card-subtle));border-color:var(--border-focus)}.chat-card-item.selected{background:var(--chat-card-selected-bg, var(--bg-card-subtle));border-color:var(--accent-primary);box-shadow:0 0 0 1px var(--accent-primary)}.chat-card-avatar-wrapper{position:relative;flex-shrink:0}.chat-card-avatar{width:44px;height:44px;border-radius:50%;object-fit:cover;background:#e2e8f0}.channel-badge-icon{position:absolute;bottom:-2px;right:-2px;width:18px;height:18px;border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;border:2px solid white}.channel-badge-line{background:#06c755}.channel-badge-facebook{background:#0084ff}.channel-badge-instagram{background:linear-gradient(45deg,#f58529,#dd2a7b,#8134af)}.channel-badge-tiktok{background:#000;box-shadow:0 0 0 1px #fe2c5580}.channel-badge-shopee{background:#ee4d2d}.channel-badge-lazada{background:#0f146d}.chat-card-content{flex:1;min-width:0}.chat-card-top-row{display:flex;align-items:baseline;justify-content:space-between;margin-bottom:2px}.chat-card-name{font-size:.94rem;font-weight:600;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-card-time{font-size:.76rem;color:var(--text-muted);font-family:var(--font-latin);margin-left:6px;flex-shrink:0}.chat-card-snippet{font-size:.82rem;color:var(--text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-bottom:6px;line-height:1.3}.chat-card-bottom-row{display:flex;align-items:center;justify-content:space-between}.assigned-agent-tag{font-size:.72rem;color:var(--text-secondary);background:var(--bg-card-subtle);border:1px solid var(--border-light);padding:2px 7px;border-radius:var(--radius-sm);display:inline-flex;align-items:center;gap:4px}.unassigned-agent-tag{font-size:.72rem;color:#d97706;background:#f59e0b1f;border:1px solid rgba(245,158,11,.3);padding:2px 7px;border-radius:var(--radius-sm);display:inline-flex;align-items:center;gap:4px}[data-color-mode=dark] .unassigned-agent-tag,[data-theme]:not([data-theme=light]) .unassigned-agent-tag{color:#fbbf24;background:#f59e0b2e;border-color:#f59e0b66}.status-pill-tag{display:inline-flex;align-items:center;gap:4px;font-size:.72rem;font-weight:500;padding:2px 8px;border-radius:var(--radius-full)}.status-pill-bot{background:var(--purple-bot-pill);color:var(--purple-bot)}.status-pill-human{background:var(--human-pill-bg);color:var(--human-pill-text);border:1px solid var(--border-light)}.btn-view-lead{font-size:.78rem;color:var(--amber-send, #D97706);background:none;border:none;cursor:pointer;font-weight:500;display:inline-flex;align-items:center;gap:2px;padding:2px 4px;border-radius:4px;transition:all .15s}.btn-view-lead:hover{text-decoration:underline;color:var(--amber-send-hover, #B45309)}.chat-window-panel{display:flex;flex-direction:column;background:var(--bg-card);border-radius:var(--radius-lg);box-shadow:var(--shadow-card);border:1px solid var(--border-light);overflow:hidden;position:relative}.chat-window-header{display:flex;align-items:center;justify-content:space-between;padding:16px 24px;border-bottom:1px solid var(--border-light);background:var(--chat-header-bg, var(--bg-card))}.chat-header-title{font-size:1.15rem;font-weight:700;color:var(--text-primary);margin-bottom:2px}.chat-header-sub{font-size:.82rem;color:var(--text-secondary);display:flex;align-items:center;gap:6px}.chat-header-actions{display:flex;align-items:center;gap:14px}.bot-toggle-pill{display:inline-flex;align-items:center;gap:8px;background:var(--bg-card-subtle);border:1px solid var(--border-light);border-radius:var(--radius-full);padding:4px 12px 4px 10px}.bot-toggle-label{font-size:.84rem;font-weight:600;color:var(--text-primary)}.toggle-switch{position:relative;display:inline-block;width:44px;height:24px}.toggle-switch input{opacity:0;width:0;height:0}.toggle-slider{position:absolute;cursor:pointer;top:0;left:0;right:0;bottom:0;background-color:#cbd5e1;transition:.3s;border-radius:24px}.toggle-slider:before{position:absolute;content:"";height:18px;width:18px;left:3px;bottom:3px;background-color:#fff;transition:.3s;border-radius:50%;box-shadow:0 1px 3px #0003}input:checked+.toggle-slider{background-color:#f59e0b}input:checked+.toggle-slider:before{transform:translate(20px)}.messages-container{flex:1;padding:24px 28px;overflow-y:auto;display:flex;flex-direction:column;gap:16px;background:var(--chat-messages-bg, var(--bg-app))}.message-row{display:flex;flex-direction:column;max-width:72%}.message-row.customer{align-self:flex-start}.message-row.bot,.message-row.human{align-self:flex-end}.message-bubble{padding:14px 18px;font-size:.92rem;line-height:1.5;border-radius:var(--radius-lg);word-break:break-word;box-shadow:var(--shadow-sm);position:relative}.message-bubble.customer-bubble{background-color:var(--bubble-customer-bg, var(--bg-card));color:var(--bubble-customer-text, var(--text-primary));border:1px solid var(--bubble-customer-border, var(--border-light));border-bottom-left-radius:4px}.message-bubble.bot-bubble{background-color:var(--bubble-bot-bg, var(--purple-bot));color:var(--bubble-bot-text, #FFFFFF);border-bottom-right-radius:4px;box-shadow:0 4px 14px #0003}.message-bubble.human-bubble{background-color:var(--bubble-agent-bg, #2563EB);color:var(--bubble-agent-text, #FFFFFF);border-bottom-right-radius:4px;box-shadow:0 4px 14px #00000026}.bot-tag-header{display:flex;align-items:center;gap:5px;font-size:.78rem;color:var(--bubble-bot-header, #E0E7FF);margin-bottom:6px;font-weight:500}.human-tag-header{display:flex;align-items:center;gap:5px;font-size:.78rem;color:var(--bubble-agent-header, #BFDBFE);margin-bottom:6px;font-weight:500}.message-time-meta{font-size:.72rem;margin-top:4px;font-family:var(--font-latin)}.message-bubble.customer-bubble .message-time-meta{color:var(--bubble-customer-time, var(--text-muted))}.message-bubble.bot-bubble .message-time-meta,.message-bubble.human-bubble .message-time-meta{color:#ffffffd9;text-align:right}.quick-replies-bar{display:flex;align-items:center;gap:8px;padding:10px 24px;background:var(--bg-card);border-top:1px solid var(--border-light);overflow-x:auto}.quick-reply-pill{white-space:nowrap;font-size:.8rem;padding:5px 14px;border-radius:var(--radius-full);background:var(--bg-card-subtle);border:1px solid var(--border-light);color:var(--text-primary);cursor:pointer;transition:all .15s}.quick-reply-pill:hover{background:var(--accent-light);border-color:var(--accent-primary);color:var(--accent-primary)}.chat-input-bar{display:flex;align-items:center;gap:12px;padding:14px 20px;background:var(--chat-input-bar-bg, var(--bg-card));border-top:1px solid var(--border-light)}.btn-attachment-box{width:44px;height:44px;display:flex;align-items:center;justify-content:center;border-radius:var(--radius-md);border:1px solid var(--border-light);background:var(--input-bg);color:var(--text-secondary);cursor:pointer;transition:all .15s;flex-shrink:0}.btn-attachment-box:hover{background:var(--bg-card-subtle);color:var(--text-primary);border-color:var(--border-focus)}.input-message-text{flex:1;padding:12px 18px;border:1px solid var(--border-light);border-radius:var(--radius-full);font-size:.92rem;background:var(--input-bg);color:var(--text-primary);outline:none;transition:all .2s}.input-message-text:focus{border-color:var(--accent-primary);box-shadow:0 0 0 3px var(--accent-light)}.input-message-text::placeholder{color:var(--text-muted);font-size:.88rem}.btn-send-message{width:44px;height:44px;border-radius:var(--radius-md);background-color:var(--amber-send);color:#fff;border:none;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all .2s;flex-shrink:0;box-shadow:0 2px 6px #f59e0b4d}.btn-send-message:hover{background-color:var(--amber-send-hover);transform:translateY(-1px)}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f172a99;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:999;display:flex;align-items:center;justify-content:center;padding:20px;animation:fadeIn .2s ease}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.modal-card{background:var(--bg-card);border:1px solid var(--border-light);border-radius:var(--radius-xl);box-shadow:var(--shadow-dropdown);width:100%;max-width:580px;max-height:90vh;display:flex;flex-direction:column;overflow:hidden;animation:scaleIn .2s ease}@keyframes scaleIn{0%{transform:scale(.96);opacity:0}to{transform:scale(1);opacity:1}}.modal-header{display:flex;align-items:center;justify-content:space-between;padding:20px 24px;border-bottom:1px solid var(--border-light);background:var(--bg-card)}.modal-title{font-size:1.15rem;font-weight:700;color:var(--text-primary)}.btn-close-modal{background:none;border:none;color:var(--text-muted);cursor:pointer;padding:6px;border-radius:50%;display:flex;align-items:center;justify-content:center;transition:all .15s}.btn-close-modal:hover{background:var(--bg-card-subtle);color:var(--text-primary)}.modal-body{padding:20px 24px;overflow-y:auto;display:flex;flex-direction:column;gap:16px}.form-group{display:flex;flex-direction:column;gap:6px}.form-label{font-size:.84rem;font-weight:600;color:var(--text-primary)}.form-input,.form-select,.form-textarea{padding:10px 14px;border:1px solid var(--border-light);border-radius:var(--radius-md);font-size:.9rem;outline:none;transition:all .2s;background-color:var(--input-bg);color:var(--text-primary)}.form-input:focus,.form-select:focus,.form-textarea:focus{border-color:var(--accent-primary);box-shadow:0 0 0 3px var(--accent-light)}.modal-footer{display:flex;align-items:center;justify-content:flex-end;gap:12px;padding:16px 24px;border-top:1px solid var(--border-light);background:var(--bg-card-subtle)}.lead-drawer-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f172a80;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);z-index:998;display:flex;justify-content:flex-end;animation:fadeIn .2s ease}.lead-drawer-panel{background:var(--bg-card);color:var(--text-primary);border-left:1px solid var(--border-light);width:100%;max-width:440px;height:100%;box-shadow:-4px 0 25px #0003;display:flex;flex-direction:column;animation:slideInRight .25s ease}@keyframes slideInRight{0%{transform:translate(100%)}to{transform:translate(0)}}.lead-crm-badge{display:inline-flex;padding:4px 10px;border-radius:var(--radius-full);font-size:.78rem;font-weight:600}.badge-proposal{background:#fef3c7;color:#92400e}.badge-new{background:#eff6ff;color:#1d4ed8}.badge-contacted{background:#f3e8ff;color:#7e22ce}.badge-won{background:#dcfce7;color:#15803d}[data-color-mode=dark] body,[data-theme]:not([data-theme=light]) body{background-color:var(--bg-app);color:var(--text-primary)}[data-color-mode=dark] .top-nav,[data-theme]:not([data-theme=light]) .top-nav{color:var(--text-primary)}[data-color-mode=dark] .chat-list-panel,[data-color-mode=dark] .chat-window-panel,[data-color-mode=dark] .modal-card,[data-color-mode=dark] .lead-drawer-panel,[data-theme]:not([data-theme=light]) .chat-list-panel,[data-theme]:not([data-theme=light]) .chat-window-panel,[data-theme]:not([data-theme=light]) .modal-card,[data-theme]:not([data-theme=light]) .lead-drawer-panel{background-color:var(--bg-card)!important;color:var(--text-primary)!important;border-color:var(--border-light)!important}[data-color-mode=dark] .chat-card-item,[data-theme]:not([data-theme=light]) .chat-card-item{background-color:var(--chat-card-bg, var(--bg-card))!important;border-color:var(--border-light)!important}[data-color-mode=dark] .chat-card-item:hover,[data-theme]:not([data-theme=light]) .chat-card-item:hover{background-color:var(--chat-card-hover-bg, var(--bg-card-subtle))!important}[data-color-mode=dark] .chat-card-item.selected,[data-theme]:not([data-theme=light]) .chat-card-item.selected{background-color:var(--chat-card-selected-bg, var(--bg-card-subtle))!important;border-color:var(--accent-primary)!important}[data-color-mode=dark] .search-input,[data-color-mode=dark] .channel-filter-select,[data-color-mode=dark] .form-input,[data-color-mode=dark] .form-select,[data-color-mode=dark] .form-textarea,[data-color-mode=dark] .input-message-text,[data-theme]:not([data-theme=light]) .search-input,[data-theme]:not([data-theme=light]) .channel-filter-select,[data-theme]:not([data-theme=light]) .form-input,[data-theme]:not([data-theme=light]) .form-select,[data-theme]:not([data-theme=light]) .form-textarea,[data-theme]:not([data-theme=light]) .input-message-text{background-color:var(--input-bg, var(--bg-card-subtle))!important;color:var(--text-primary)!important;border-color:var(--border-light)!important}[data-color-mode=dark] .chat-window-header,[data-color-mode=dark] .chat-input-bar,[data-color-mode=dark] .modal-header,[data-color-mode=dark] .modal-footer,[data-theme]:not([data-theme=light]) .chat-window-header,[data-theme]:not([data-theme=light]) .chat-input-bar,[data-theme]:not([data-theme=light]) .modal-header,[data-theme]:not([data-theme=light]) .modal-footer{background-color:var(--bg-card)!important;border-color:var(--border-light)!important;color:var(--text-primary)!important}[data-color-mode=dark] .messages-container,[data-theme]:not([data-theme=light]) .messages-container{background-color:var(--chat-messages-bg, var(--bg-app))!important}[data-color-mode=dark] .message-bubble.customer-bubble,[data-theme]:not([data-theme=light]) .message-bubble.customer-bubble{background-color:var(--bubble-customer-bg, var(--bg-card))!important;color:var(--bubble-customer-text, var(--text-primary))!important;border:1px solid var(--bubble-customer-border, var(--border-light))!important}[data-color-mode=dark] .message-bubble.customer-bubble .message-time-meta,[data-theme]:not([data-theme=light]) .message-bubble.customer-bubble .message-time-meta{color:var(--bubble-customer-time, var(--text-muted))!important}[data-color-mode=dark] .message-bubble.bot-bubble,[data-theme]:not([data-theme=light]) .message-bubble.bot-bubble{background-color:var(--bubble-bot-bg, var(--purple-bot))!important;color:var(--bubble-bot-text, #FFFFFF)!important}[data-color-mode=dark] .message-bubble.human-bubble,[data-theme]:not([data-theme=light]) .message-bubble.human-bubble{background-color:var(--bubble-agent-bg, #2563EB)!important;color:var(--bubble-agent-text, #FFFFFF)!important}[data-color-mode=dark] .btn-attachment-box,[data-theme]:not([data-theme=light]) .btn-attachment-box{background-color:var(--input-bg, var(--bg-card-subtle))!important;color:var(--text-secondary)!important;border-color:var(--border-light)!important}[data-color-mode=dark] .quick-replies-bar,[data-theme]:not([data-theme=light]) .quick-replies-bar{background-color:var(--bg-card)!important;border-color:var(--border-light)!important}[data-color-mode=dark] .quick-reply-pill,[data-theme]:not([data-theme=light]) .quick-reply-pill{background-color:var(--bg-card-subtle)!important;color:var(--text-primary)!important;border-color:var(--border-light)!important}[data-color-mode=dark] .quick-reply-pill:hover,[data-theme]:not([data-theme=light]) .quick-reply-pill:hover{background-color:var(--accent-light)!important;color:var(--accent-primary)!important;border-color:var(--accent-primary)!important}.mobile-back-to-list-btn{display:none;align-items:center;gap:4px;background:var(--bg-card-subtle);border:1px solid var(--border-light);color:var(--text-primary);padding:6px 12px;border-radius:var(--radius-full);font-size:.82rem;font-weight:600;cursor:pointer;margin-right:10px}@media(max-width:1024px){.app-container{padding:0 12px 18px}.inbox-grid{grid-template-columns:300px 1fr;gap:12px;height:calc(100vh - 150px)}.btn-header-action{height:36px;padding:0 10px;font-size:.8rem}}@media(max-width:768px){.app-container{padding:0 8px 12px}.top-nav{flex-direction:column;align-items:stretch;gap:10px;padding:8px 0 12px}.top-nav-left{display:flex;align-items:center;justify-content:space-between;width:100%;overflow-x:auto;gap:8px;padding-bottom:2px}.top-nav-actions{width:100%;display:flex;align-items:center;justify-content:flex-start;overflow-x:auto;gap:6px;padding-bottom:4px;-webkit-overflow-scrolling:touch}.page-title-section{display:none}.inbox-grid{grid-template-columns:1fr!important;height:calc(100dvh - 145px)!important;gap:0!important}.inbox-grid.chat-active .chat-list-panel{display:none!important}.inbox-grid:not(.chat-active) .chat-window-panel{display:none!important}.inbox-grid.chat-active .chat-window-panel{display:flex!important;width:100%!important;height:100%!important}.inbox-grid:not(.chat-active) .chat-list-panel{display:flex!important;width:100%!important;height:100%!important}.mobile-back-to-list-btn{display:inline-flex!important}.chat-window-header{padding:10px 12px!important;flex-wrap:wrap;gap:8px}.chat-header-actions{width:100%;justify-content:space-between}.modal-card{width:95vw!important;max-width:95vw!important;max-height:92vh!important;margin:8px!important;border-radius:18px!important}.modal-body{padding:14px 16px!important}.lead-drawer-panel{max-width:100%!important;width:100%!important}.user-info-text{display:none!important}.user-profile-chip{padding:2px!important;background:transparent!important;border:none!important;box-shadow:none!important}}@media(max-width:480px){.btn-header-action{padding:0 8px;font-size:.78rem;gap:4px}.btn-header-action span.action-label-full{display:inline-block;max-width:90px;overflow:hidden;text-overflow:ellipsis}.quick-reply-pill{font-size:.75rem!important;padding:4px 8px!important}.chat-message-input{font-size:.88rem!important}}@keyframes toastEnter{0%{transform:translate(30px) scale(.92);opacity:0}to{transform:translate(0) scale(1);opacity:1}}@keyframes confirmBackdropEnter{0%{opacity:0}to{opacity:1}}@keyframes confirmCardEnter{0%{transform:scale(.92) translateY(12px);opacity:0}to{transform:scale(1) translateY(0);opacity:1}}